General terms and conditions of business
§ 1 Scope
1. The following terms and conditions apply to all contracts for the rental of vacation apartments.
The provider of the vacation apartments is:
Simply Enjoy – Vacation Apartments
Natascha Sauer
Im Haag 107
66679 Losheim am See
+49 151 68517544
Email: kontakt@fewo-simply-enjoy.de
2. Ms. Natascha Sauer is hereinafter referred to as the “Landlord.” The contracting party is hereinafter referred to as the “Tenant.”
3. Tenants may be either consumers or business entities. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A business entity is a natural or legal person, or a partnership with legal capacity, that, when entering into a legal transaction, acts in
the course of its commercial or independent professional activity.
4. In the event that the Tenant uses its own General Terms and Conditions that differ in content, our General Terms and Conditions shall apply exclusively. The Landlord objects to any application or incorporation of the Tenant’s General Terms and Conditions. The Tenant’s General Terms and Conditions shall apply only to the extent that the Landlord has expressly agreed to them in writing.
§ 2 Subject matter of the contract
1. The subject matter of this contract is the rental of vacation apartments for lodging purposes.
2. The details, in particular the essential characteristics of the vacation apartment—including furnishings and other amenities—are set forth in the description of the vacation apartment and the supplementary information on the website https://www.fewo-simply-enjoy.de/.
3. Subletting or subleasing the provided vacation rental to third parties, as well as using it for purposes other than lodging, is not permitted.
§ 3 Conclusion of the Contract
1. The listing of vacation rentals on the website https://www.fewo-simply does not constitute a legally binding offer by the landlord at enjoy.de/.ist, but rather a non-binding invitation to submit a binding offer to enter into a contract in accordance with the following Terms and Conditions.
2. You submit a binding offer when you have completed the booking process in our online booking system by entering the relevant information there and clicking the “Book Now” button in the final step. The information entered during the booking process may be changed at any time until the booking process is completed.
3. You will receive immediate confirmation of your booking via email (booking confirmation). The booking confirmation constitutes acceptance of the
offer. Upon this acceptance, the contract for the respective booked package becomes effective.
§ 4 Text of the Contract
1. The tenant may view, print, or save the landlord’s General Terms and Conditions at any time at https://www.fewo-simply-enjoy.de/einsehen.
2. The contract text, booking details, and the operator’s General Terms and Conditions will be sent to the tenant along with the booking confirmation to the email address provided by the tenant.
§ 5 Rent and Payment Terms
1. The rental rates listed are total prices, including sales tax. The rental rate includes the costs for water, electricity, and heat, as well as the
following additional services:
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Spices
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A selection of tea
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3 coffee capsules
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Soap, shampoo, shower gel
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Use of the exercise room and relaxation room
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Use of the washing machine
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Use of the changing room
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Towels
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Bedding
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Guest Wi-Fi
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Final cleaning
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Bottled sparkling and still water
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Starting in summer: rental bicycles (no e-bikes)
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Children’s supplies
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Electric car charging station
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Electric bike charging station starting in summer and only in the designated areas in the garage
2. The deposit is subject to the guidelines of the respective booking portal. If a booking is made directly with the owner by phone or email, the following deposit guidelines apply:
Upon receipt of the booking confirmation, a deposit of 30% of the total price is due.
The deposit must be transferred within 7 days of receiving the booking confirmation and serves as a binding reservation.
The remaining balance (70%) must be paid no later than 14 days before arrival.
For last-minute bookings (less than 14 days before arrival), the total amount is due immediately.
If you change your reservation or book again at a later date, we will, of course, credit any deposits already paid (see Cancellation Policy).
3. The renter may pay by bank transfer. The account information will be provided with the booking confirmation along with
§ 6 Optional Services
1. The renter may book the following optional services:
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Bread rolls and egg service
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Massages, wellness treatments, and relaxation sessions (e.g., yoga) through external service providers or Serene Spirit
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Outpatient care through external service providers
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Arrangements (flowers, decorations for special occasions)
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Coworking space
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Sauna
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Beverages, snacks, and souvenirs
2. Optional services are not included in the rental price and will be billed separately.
§ 7 Tenant's Responsibilities
1. The tenant must treat the rented premises, the furnishings, and other equipment with care and due diligence.
2. In the event of culpable destruction or damage to the rented premises, as well as to the furnishings and other equipment, caused by the tenant, the tenant is liable to the landlord for compensation in accordance with statutory provisions. The same applies if the tenant is at fault for causing the theft of
furnishings and other fixtures.
§ 8 Pets
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Pets are not permitted.
§ 9 Arrival and Departure
1. The landlord shall make the vacation rental available to the tenant on the day of arrival, starting at 3:00 p.m., in the condition specified in the contract.
2. The tenant must vacate the vacation rental and return it to the landlord by 12:00 p.m. at the latest on the day of departure, in a clean and tidy condition. Before departure, the tenant must wash the dishes and empty the wastebaskets and trash cans.
§ 10 Use of Smart TVs and Streaming Services
Smart TVs are available in the vacation rentals. Renters are permitted to log in to streaming or other online services using their own user accounts. Use of these services is at the tenant’s own risk. The tenant is required to log out of all personal user accounts no later than upon departure. The landlord assumes no liability for forgotten logins, saved login credentials, or any resulting use by subsequent guests.
§ 11 Prohibited Activities When Using the Internet
1. Any actions taken while using the Internet that violate applicable law and/or are likely to jeopardize the interests, reputation,
or security of the Landlord and/or that could be considered by others to be distasteful, offensive, or disrespectful are prohibited.
2. In particular, the following actions are prohibited:
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posting, distributing, offering, or advertising pornographic content, services, and/or products that violate laws protecting minors, data protection laws, and/or other laws, and/or that are fraudulent;
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the publication or making available of content that insults or defames other participants or third parties;
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the use, provision, and distribution of content, services, and/or products that are protected by law or subject to third-party rights (e.g., copyrights) without being expressly authorized to do so;
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making copyrighted works publicly available or engaging in other acts that infringe copyright, particularly when using so-called “file-sharing networks” or file-sharing services;
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distributing data that contains viruses, Trojans, worms, bots, or other
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malware;
3. In the event of misuse, the Lessor may block access and take legal action
.
§ 12 Use of Outdoor and Adjacent Areas
The outdoor area is currently still under construction. Use of the garden area is therefore at your own risk. To the extent permitted by law, the landlord assumes no liability for damages arising in connection with the use of the outdoor area. The area available for guest use ends at the rear edge of the building. The areas beyond this, as well as the terrace areas of the coworking space, are not part of the rental property and may not be entered or used. Part of the outdoor area is still under construction. If the garden area is used despite awareness of the existing dangers and risks, such use is at your own risk. Access via the stairs to the coworking terrace is not permitted. The operator assumes no liability for damages or accidents resulting from violations of these rules.
§ 13 Cancellation
The cancellation policy is governed by the terms and conditions published on this website. For bookings made through various booking portals, the cancellation policy is governed by the terms and conditions of the respective booking portal at the time of booking.
§ 14 Liability
1. The landlord is liable for damages, regardless of the legal basis, only if the landlord, a legal representative, or an agent caused such damages intentionally or through gross negligence.
2. The limitation of liability set forth in paragraph 1 does not apply to damage to life, body, or health in the event of a breach of obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the contracting party regularly relies and is entitled to rely (material contractual obligations) in the event of fraudulent concealment of a defect by the Landlord in the event that the Landlord assumes a guarantee
3. In the event of a negligent breach of an essential contractual obligation, liability is limited in amount to the damages that were foreseeable at the time the contract was concluded and that are typical for this type of contract.
§ 15 Indemnification
1. As users, tenants are personally responsible for all actions they take in connection with their use of the Internet via the guest Wi-Fi.
2. The tenant shall indemnify the landlord against all claims asserted by third parties against the landlord due to a violation by the tenant of statutory provisions,
the rights of third parties (in particular, personal rights, copyrights, and trademark rights), or contractual obligations, including the costs of
necessary legal defense (attorney’s fees and court costs at the statutory
amounts) upon first request.
§ 16 Commercial Jurisdiction
In the case of merchants, legal entities under public law, or special funds under public law, the operator’s place of business is agreed upon as the exclusive venue for legal proceedings.
§ 17 Video Surveillance
The exterior of the building “das haus im haag” is under video surveillance. The surveillance serves to enforce the owner’s rights, ensure the safety of guests, employees, and property, and investigate disturbances and criminal offenses (legal basis: Art. 6(1)(f) GDPR, legitimate interest of the operator).
Only the entrance and outdoor areas are recorded. Private rooms, vacation apartments, and the indoor coworking area are not subject to surveillance. The recordings are automatically deleted in accordance with legal requirements, unless longer retention is necessary to investigate a specific incident. Access to the footage is restricted exclusively to Natascha Sauer (owner); disclosure to third parties occurs only in cases of legitimate interest (e.g., law enforcement agencies).
Data subjects have the right to access, rectification, erasure, and objection pursuant to Art. 15 et seq. of the GDPR, as well as the right to lodge a complaint with the competent supervisory authority. Detailed information pursuant to Art. 13 of the GDPR can be found on the notice posted at the entrance.
§ 18 Final Provisions
1. This agreement is governed by German law.
2. Should any provision of this agreement be invalid, the validity of the remaining provisions shall remain unaffected.
August 2026